<aWorking at Trupanion|A Day in the Life on the Trupanion Member Experience Team

Read on to learn more about the team members behind the Trupanion customer service team.
< img src=" https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamon1-1200×1200.jpg "alt=" Read on to find out more about

the team members behind the Trupanion customer support team.” class= “wp-image-45936″ srcset =” https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamon1.jpg 1200w, https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamon1-300×300.jpg 300w, https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamon1-150×150.jpg 150w, https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamon1-768×768.jpg 768w “sizes= “( max-width: 1200px )100vw, 1200px” > Ramen and Charlee At our core, we’re pet individuals. We turn up each day prepared to aid family pet proprietors and pet dogs get the healthcare they need. It’s our enthusiasm. In this installment of Working at Trupanion series, we sit down with Trupanion customer service professional, Latonya Jones to find out more concerning what it’s like to aid cats and pets remotely at Trupanion.

Behind the scenes with one of our
Trupanion customer service employee

What is your function at Trupanion?

Participant experience
expert.

When did you start?

I began my role in October
2016.

What does a typical remote day appear like?

An ordinary remote workday includes me providing a fantastic customer experience to our members while in my jammies for half the day. I have some enjoyable co-workers. My puppies are either resting or playing in the background.

What do you love most around functioning from another location at
Trupanion?

No commute! The web traffic
is terrible and also I don’t also have to put on shoes.

What do you love most around your function?

I like being able to assist pets and participants on a daily basis. I enjoy spreading my knowledge to guarantee they understand their terrific financial investment.

What is the favorite component of your day?

Lunchtime, so I can play as well as stroll with my pets.

What influences the job that you do?

I simply intend to see the animals all of us love to receive the best vet treatment that they need.

What do you value most around your duty?

Having a supportive team that ensures I achieve success in my role.

Discover more about the team behind Trupanion's 24/7 customer service and what drives their passion everyday.

< img src=" https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamonTwo-900×1200.jpg "alt=" Discover much more concerning the group behind Trupanion

‘s 24/7 client service and what drives their passion everyday.” course=” wp-image-45938″ srcset =” https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamonTwo-900×1200.jpg 900w, https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamonTwo-225×300.jpg 225w, https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamonTwo-768×1024.jpg 768w, https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamonTwo-1152×1536.jpg 1152w, https://trupanion.com/blog/wp-content/uploads/2020/07/TrupanionCustomerServiceWorkingatTrupanionCharleeandRamonTwo.jpg 1200w “dimensions=”( max-width: 900px) 100vw, 900px “> Trupanion customer support group: Here to help 24/7 We enjoy dogs and cats. Whether we’re motivated by our

members, encouraging team, or informal culture, we appear each day prepared to assist furry close friends. It’s why we do what we do. Thanks for sharing your employee experience Latonya!

To read more concerning working at home with a young puppy, checked out The Benefits of Working at Home with a Puppy and also an Adult Dog (An Introvert’s Opinion)

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